Shipping policy

Thank you for shopping with ShyLuxe Co. We are committed to carefully preparing and shipping your order.

Processing Time

Orders are typically processed within 2–5 business days after your order is placed.

Please note that processing time is separate from shipping time. Orders may require additional processing time during product launches, promotions, holidays, or periods of high order volume.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Estimated delivery times provided at checkout are estimates and are not guaranteed. ShyLuxe Co. is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.

Shipping Address

Please carefully review your shipping information before completing your purchase. ShyLuxe Co. is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed.

Lost, Stolen, or Delivered Packages

Once an order has been marked as delivered by the shipping carrier, ShyLuxe Co. is not responsible for packages that are lost or stolen.

If your package shows as delivered but you cannot locate it, please contact the shipping carrier and/or your local delivery service to file a claim.

Damaged Packages

If your package arrives visibly damaged, please take clear photos of the package and the products inside and contact us within 7 days of delivery.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery with your order number and clear photos of the items received.

If the issue is verified, ShyLuxe Co. may provide a replacement for the affected item on a case-by-case basis.

Shipping Fees

Shipping costs are calculated and displayed at checkout before your order is completed. Shipping fees are non-refundable.

International Shipping

At this time, ShyLuxe Co. ships within the United States only.

Contact

For questions regarding your order or shipping, please contact ShyLuxe Co. through the contact information provided on our website.

Last updated: August 2026