Refund policy

All sales are final.

Due to the nature of our products and for hygiene and safety reasons, ShyLuxe Co. does not accept returns, exchanges, or refunds.

Please carefully review your order, shipping information, product selection, and quantity before completing your purchase.

Once an order has been placed, it cannot be canceled or modified.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at our customer service email with your order number and clear photos of the issue.

If the issue is verified, ShyLuxe Co. may provide a replacement of the affected item. Replacements are handled on a case-by-case basis.

We are not responsible for damage caused by misuse, improper storage, or failure to follow the product’s instructions.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, ShyLuxe Co. is not responsible for lost or stolen packages. Please contact the carrier directly to file a claim.

By placing an order with ShyLuxe Co., you acknowledge and agree to this Return & Refund Policy.